This post comes to you from the front desk of the office where I work. My stint as the "front desk girl officially ends today around 5 PM. I have to give a lot of credit to our Office Manager for putting up with all she does from patients. Today is a classic example of what I know she deals with quite often....
We had a patient come in this morning that I didn't recognize. The conversation with her went like this:
ME: Can I have your name please so I can check you in.
Patient, "NO!" I don't want to tell you who I am.
I was a little taken back by this, and said to her, "Well, I can't check you in unless I know who you are." In which she loudly replied, "I don't want you to know who I am!" Okay, I have to admit, I was a tad bit irritated by the tone of her response, so I didn't say anything else to her. I knew that any patients that would be arriving would be early for their appointment, so I just let her sit in the waiting room while I did some filing. After about 10-15 minutes I walked over to the computer, checked the schedule and saw that we weren't expecting an older lady, but I noticed she had a boy with her, so I thought maybe it was for him--But the age didn't fit. So, I finally said to her, "You have to tell me your name because I don't think either of you are on the schedule for today." She had another snotty reply saying to me that she had an appointment at 12 o'clock! I told her she had to give me her name so I could check what time her appointment was, which she finally did. I looked her up in the computer and found that she has an appointment--But it's NEXT week!! At which she replied with a meek and a bit humble, "oh..." Of course I was very nice, but inside I was really smirking and gloating as I handed her another appointment card with next week's date and time--Maybe that'll teach her to not be sarcastic to the front desk girl!!