Todd the Westie

I want to preface this post by saying that I'm not by nature someone who complains about customer service.  I usually don't send food back, and I don't enjoy embarrassing or battling someone over a service, unless I feel really strongly that it's warranted, and then I try very hard to 'stay calm.'  That said, in the two years that I've had Todd, he's only gone to one groomer and I've always been pleased. Which was why when "Irina" (who also grooms Charlie and the other dogs) had to cancel Todd's appointment because she had to go out of town, I was fine with that.

But then I decided Todd couldn't wait a couple of more weeks. So, even though we are in a serious seven year committed relationship with our groomer Irina, I made an appointment for Todd some where else. Yes, I was feeling a little bit guilty.  But I couldn't resist the temptation, especially when they told me it would only take them an hour, as opposed to leaving Todd there the entire day and it would be less expensive. They are also right next to my vets office, and where I buy dog food, and I can I just mention that the shop is also owned by the same person who ran the daycare Todd attended?  How could what seemed so right be wrong?

Well, I think it kind of did end up being wrong.  I am mostly happy with how Todd looks, but I really think he has a wee bit of a West Highland Terrier appearance now--I know, I know, I'm being too particular and I shouldn't be, but I'm obsessive compulsive about these things.  Todd's neck and parts of his face should have been shaved, and his beard, eyebrows and mustache should have been shaped into that square characteristic look of a Scottie, and it's not....I guess I just really like him to look like a Scottie, at least part of the time.  But obviously the groomer is like others that gets the two breeds mixed up.

Todd should have looked more like this:

See what I mean??  I noticed it right away, but not wanting to cause a stir I didn't complain when I picked Todd up.  But later I did write a 3-star review online which quickly got the attention of the owner, who has offered to 'touch up' the mistakes I feel were made. I responded back that I appreciated it, but that it wasn't necessary because Todd doesn't seem to notice that he doesn't look much like a Scottish Terrier.  Plus none of the dogs are making fun of him, and he was happy afterwards.

 I guess that's what really matters.